Returns & Refund Policy

Last updated: July 2026

At QADA7, we want every customer to be satisfied with their purchase. If you need to return your order, please read the policy below.

1. Returns Period

Under UK consumer law, customers who purchase online have the right to cancel their order within 14 days of receiving their product.

If you wish to return your order, you must contact QADA7 within this 14-day period.

After this period has passed, we may be unable to accept returns unless the product is faulty or your legal rights require otherwise.

2. Return Conditions

To be eligible for a return, your item must:

• Be unused and in its original condition.

• Not show signs of wear, damage, washing, or alteration.

• Include all original packaging and accessories where reasonably possible.

For hygiene and safety reasons, products that have been used, damaged, or returned in an unsuitable condition may not be eligible for a full refund.

We reserve the right to reduce the amount refunded where the value of the product has been reduced due to unnecessary handling beyond what would be allowed in a shop.

3. Return Shipping

Unless the product is faulty, damaged, or incorrectly supplied, customers are responsible for the cost of returning the item.

We recommend using a tracked delivery service, as QADA7 cannot be responsible for items lost during return shipping.

4. Faulty, Damaged, or Incorrect Items

If your product arrives faulty, damaged, or you receive the wrong item, please contact us within a reasonable timeframe after delivery.

Please provide:

• Your order number.

• A description of the issue.

• Photos or videos showing the fault where applicable.

If the product is confirmed to be faulty, QADA7 will provide an appropriate solution in accordance with UK consumer law, which may include a replacement, repair, or refund where applicable.

5. Refunds

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method.

Refunds will normally include the cost of standard delivery paid at checkout where required by law. Additional costs, such as upgraded or express shipping, may not be refundable.

Please allow your payment provider time to process the refund after it has been issued.

6. Exchanges

At this time, QADA7 does not guarantee direct exchanges.

If you would like a different item, colour, or replacement product, please return your original order and place a new order separately.

7. Incorrect Customer Information

Customers are responsible for providing accurate delivery details during checkout.

QADA7 is not responsible for delays, failed deliveries, or additional costs caused by incorrect information provided by the customer.

8. Abuse of Returns

QADA7 reserves the right to refuse or limit returns where there is evidence of:

• Repeated excessive returns.

• Fraudulent claims.

• Products being intentionally damaged.

• Abuse of our returns process.

This does not affect your statutory consumer rights.

9. Your Legal Rights

Nothing in this policy affects your statutory rights under UK consumer protection laws, including rights relating to faulty, misdescribed, or incorrectly supplied goods.

10. Contact Us

For any return enquiries, please contact:

QADA7
Email: Qada7.official@gmail.com